eWay-CRM: Accentuating Successful and Goal-Oriented Business Strategies
Regarding the sphere of correspondence, CRM is a very lengthy process with a crucial client focus. CRM’s primary goal is to fundamentally focus on better understanding customer wants and differentiating their unique requirements. With this definition of CRM in mind, eWay-CRM was designed to provide top-tier CRM setups.
Jan Lalinsky, the CEO and co-founder, and Roman Stefko, the CTO and co-founder, revealed significant experiences at a discussion with Business Leaders Review. These experiences ultimately helped to prepare them for success for the association.
Mercifully walk us through eWay-CRM’s precise layout.
We are a collection of well-informed professionals from various parts of the world together in Prague and Kansas City. We concentrate solely on eWay-CRM, a CRM tool for Outlook. We have been assisting organisations for more than ten years as they manage their operations, projects, and clients. We have the ability to perform a certain thing and do it efficiently because of our strong centre.
We work with a wide range of clients, including local and international businesses. Since we are not industry-organized, having such a diverse variety of clients helps us to utilise the finest practises from numerous geographies and manage an adaptable product. Our customers from from all across the world. mostly from the United States and Canada, but also from countries in Europe such the Czech Republic, Germany, Slovakia, and others Although we also have clients in Asia and Australia, we frequently continue to place a strong emphasis on the North American and European markets.
This mandate forces us to operate across several time zones in order to guarantee that all customer requests are in fact properly met.
Our product was originally created at our parent company MEMOS Software as specially tailored software for a global network of legal advisors. They anticipated keeping tabs on their problems and organising all previous correspondence. Since they use Outlook, they insisted that the software remain an add-on for Outlook. This was the original idea behind eWay-CRM 1.0. Soon after, our parent company realised the potential of such a thing and developed it into a sophisticated CRM programme.
Major objective and vision statement
Organisations may become more compelling overall with the aid of eWay-CRM. The decision to continue this mission for more than 10 years is still up in the air.
To do this, eWay-CRM® is directly integrated into Microsoft Outlook. Thus, we may transform the well-known Outlook environment into a fully-integrated CRM tool for managing clients, sales, and projects. You may also create effective mass messaging.
Broaden the services
Our product is already built into Microsoft Outlook. Although there are many fantastic electronic competitors, we acknowledge that people only require one unique and powerful item. We decided to integrate eWay-CRM straight into Microsoft Outlook because the majority of businesses use it.
eWay-CRM Novel Strategies
We recognise that every company is different. Two CEOs of different companies in the same sector frequently sustain their companies in unanticipated ways. We agree that a product should evolve to meet organisational demands rather than the other way around. We developed eWay-CRM particularly customizable with this in mind.
With the level of customisation, we can compete with the best players for a fair price. We provide a vast library of educational exercises, and in the case that customers lack the time or the motivation to set up eWay-CRM on their own, we provide a team of highly qualified professionals that do it for them.
eWay-CRM adaption to the unpredictability of technological advancement to provide challenging goods or services
Our focus is on clients that want a functional CRM rather than the newest quirky gadget. In the unlikely event that someone need a polished, respectable-looking item, they leave and go somewhere else. We are chosen by professionals who are aware of their needs and requirements, such as anything that will help them monitor their strategy. Therefore, we carefully consider what new features and innovations we implement.
We simultaneously try to be solid in the face of new challenges while paying attention to our clients’ needs. We understand that agents and task managers increasingly work unconventional hours and from a variety of manually operated devices. To this purpose, eWay-CRM supports portable Android and iOS applications. Similarly, we are putting a lot of effort into an electronic point of contact. We must present a straightforward and accessible stage.
Company’s Commitment
The market is flooded with one-purpose web CRMs that are simple to use but can’t grow with you. eWay-CRM is distinctive. eWay-CRM will grow alongside you. We understand the difficulties an organisation experiences as it develops because of our understanding of people and our international connections. We decided to create something that is simple to use if you are an independent business, yet sophisticated when you need it. The future has this in store for us.
Interactions, successes, or examples that helped shape the organization’s journey
The most important lesson is that we can’t accommodate everyone’s requirements because of time constraints. When we first started out, we often put together modified features that a select few clients could utilise. We were able to get to an agreement, however our designers stalled with some mediocre features. As a result, we were unable to identify a solution that would benefit everyone.
Ten years later, we suddenly saw that we had wasted a lot of time and effort working with unsuitable people and on projects that were ultimately pointless. We shifted. Although we had to take a number of unpleasant steps and make painful decisions, we had the possibility of going back to our original course.
The lesson is to keep your vision clear, believe in yourself, and avoid step aerobics. Time is of the essence. Consistency is important.
In relation to the Leaders
The CEO and fellow donor of the organisation is Jan Lalinsky. His role is to set the direction and generally make sure that everything turns out as planned. He emphasises board members, commercial growth, and exhibiting. He makes sure that all divisional leaders are on the same page and working towards a sensible and sound organisation growth.
The CTO of the company and a fellow donor is Roman Stefko. He is responsible for the product’s development as well as any unresolved technical issues (including eWay-Cloud, security, interior architecture, and much more). He has extensive IT knowledge from his time as a designer, which helps him when testing anything.
